DIGITAL CUSTOMER SERVICE (DCS)
DCS is falls within Know Your Customer or Customer Due Diligence space to provide full control over the customer needs and customer expectations using the service quality. This system provides full support over the consultant/ service staff relationship with the customer. ie., before the customer and service desk consultant’s appointment, they share each other expectations, which will provide quality service and service satisfactions. The system provide additional functionality to the following:
- 1.Customer Analysis
- 2.Resource Analysis
- 3.Service Quality
- 4.Market Analysis
- 5.Performance Analysis
